As COVID19 is spreading across Globe, most of the countries have put partial or complete lockdown. Various customers of ours have put sudden breaks on ongoing discussions. It does not mean the customer doesn’t want our services but their needs & priorities have changed. This is across the Industry whether its B2C and B2B.
The sales engagement process has changed. It has become digital and virtual. Personal selling was driving revenue. Due to lockdown travel, meeting customers is on a halt. Customers and Vendors have moved on to virtual meetings and conferences. The new normal has its own advantages and gaps. Many are getting comfortable with new sales mechanism and many are getting acquainted.